1. Our trade policy
1.1 – The products on our online catalog verdevivace.com and the commercial services provided are available exclusively to end users, defined by the law “Consumers”.
Product offers as well as their prices are valid as long as they are still visible on the Site and while stocks last.
1.2 – “Consumer” means, pursuant to art. 18 of the Consumer Code (Legislative Decree 6 September 2005, n. 206), a natural person who acts for purposes that do not fall within the framework of his commercial, industrial, craft or professional activity. We ask you the courtesy to refrain from purchasing products from verdevivace.com if you do not fall into the Consumer category.
1.3 –verdevivace.com reserves the right not to process orders received from customers who are not “Consumers” as well as any other order that does not adhere to the commercial policy verdevivace.com.
1.4 – These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of purchase orders with regard to the products on the site verdevivace.com between the users of the portal verdevivace.com and the aforementioned company aimed at persons who have attained the age of majority (18 years)
2. How to buy
2.1 – To send an order to purchase one or more products on the website verdevivace.com you must complete all the pages in the cart and electronically transmit the page with all personal and purchase data, following the instructions you will find after adding a product to the shopping cart.
2.2 – The order page contains a link to these general terms and conditions of sale and also contains information on the main characteristics of each product ordered and the relative price (all applicable taxes included), the type of payment you used for buy, the conditions for the delivery of products, the contributions required for delivery and transport as well as references to the general terms and conditions for the return of products purchased online.
2.3 – An order will be deemed to have been sent when the aforementioned Company receives your order proposal electronically and the information relating to the order has been preliminarily verified as correct.
2.4 – Before submitting your order proposal for the purchase of the selected products online, you will be asked to carefully read these general terms and conditions governing the sale and purchase, to print a copy of the same using the print option or save such document on durable medium or request a copy for personal use.
2.5 – The order proposal will be stored in our databases for the time required to process your order, in accordance with current legislation. A copy of the electronic evidence relating to the conclusion of the contract will be kept for the time required by the applicable civil and tax regulations.
2.6 – Before proceeding with sending the order, you will be asked to identify and correct any possible errors that occurred while filling in the fields.
2.7 – The submission of orders to verdevivace.com must be in Italian.
2.8 – After your order has been registered, it will be processed as soon as possible.
2.9 verdevivace.com may not take charge and process your order if there are insufficient guarantees of payment solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In the above cases, we will inform you by e-mail that the contract has not been executed and that verdevivace.com has not confirmed your purchase order, specifying the reasons. In addition to the information provided, verdevivace.com is not able to give more precise information regarding the availability of the product; therefore, once we have reviewed your order, we will notify you by e-mail if any products you have ordered are not available.
2.10 As regards the order for the purchase of air conditioners, it will be processed only when the buyer sends the signed declaration of commitment form.
Without prejudice to the provisions of these General terms and conditions of sale, it is understood that this order has as its object sales services that are divisible, distinct and for several economic units, how many products are ordered, as expressly agreed between the Customer and verdevivace.com with the forwarding the order itself and its acceptance; therefore, in the event that the execution of verdevivace.com of the order is limited to some of the products ordered due to the unavailability of some or for another justified reason independent of the will of the selling Company, by forwarding this order the Customer declares his interest and gives his consent to the partial execution of the order regarding the other products, which therefore cannot be refused by the Customer, nor can he give the Customer the right to revoke the order. In the event that verdevivace.com is not able to fully accept the order received by the Customer, giving course to partial acceptance of the order with regard to the products available, the possible exercise of the right of reconsideration provided for by art. 8 of these general terms and conditions of sale will take place without any charge for transport costs to the Customer. You are aware that by sending the order to verdevivace.com you accept without reservation all the provisions contained in the general terms and conditions of sale of this contract with verdevivace.com and that you undertake to observe them. If you do not agree with some provisions contained in these general terms and conditions of sale, we kindly ask you not to send the order for the purchase of products on the site verdevivace.com.
2.12 – When an online order is confirmed, verdevivace.com will send you, at your choice, in writing or by e-mail whose content must be stored on a durable medium, copy of the purchase order receipt, containing a summary with information relating to the order (general terms and conditions of sale, the main characteristics of the products purchased, detailed information on the price, payment terms, existence of the right of withdrawal, times and methods for returning products, contribution for transport requested from the customer, geographical address to which any complaints can be made and information on existing commercial guarantees and assistance services).
2.13 – By submitting the order on the site verdevivace.com you agree to receive the invoice / receipt issued for tax purposes in electronic format. You can receive the paper invoice by making an express request to our Customer Service.
3. Guarantees and indications on product prices
3.1 – On the verdevivace.com site we offer for sale the products purchased by the aforementioned company directly from manufacturers, suppliers and dealers carefully selected for their rigorous and stringent quality controls.
3.2 – The products for sale on verdevivace.com are of a quality that could never be lower than the standard of the reference market.
3.3- The main characteristics of the products are indicated on verdevivace.com on the product web page. The products offered for sale on verdevivace.com may not correspond exactly to the real thing in terms of image and colors due to the browser or monitor type used. The images can be for indicative purposes only. The technical characteristics of a product, the approvals and safety declarations of a product sold through the Site are indicated on the label or in the packaging or in the instructions for use of the product itself and can be reported in full or in extract on the Site itself accompanying Product illustration. All products comply with the standards and are approved according to the provisions of the European Community regulations. We are not liable for any discrepancies with the standards of countries not belonging to the European Community and / or non-homologation of products in the same countries.
3.4 – The price of the products is expressed in euros and includes VAT unless otherwise specified, as well as all applicable taxes and duties, as well as transport costs. Prices are subject to change. Check the final sale price before sending the order proposal.
3.5 – Orders made from a site in a different country than the one of delivery of the goods, or to addresses to which verdevivace.com cannot deliver (eg. PO BOX. Or territories / areas / zones excluded from the Community customs territory), will be automatically canceled. In such cases, the customer is advised to contact the company directly to arrange the order.
3.6 – All products are delivered with an attached identification label / tag or sealed. Do not remove the seals of the purchased products or the label / tag if you wish to return the purchased product. We are in no way responsible for information or incorrect data and for any technical or other inaccuracies provided by third parties that may be contained on the site verdevivace.com or indicated in the products.
3.7 – If you decide to exercise your right to return the products purchased on our site, we remind you that verdevivace.com has the right not to accept the returned products that have been altered from their original condition or have been damaged (e.g. without tag or seal warranty).
3.8 – All products are covered by a guarantee for lack of conformity, lasting no less than 24 (twenty-four) months, provided limited to the Italian territory of the State, Vatican City and the Republic of San Marino (“Legal guarantee of conformity for consumer goods) provided for in Title III, Chapter I of the Consumer Code (Article 128 and following). The guarantee, given for the duration indicated above and within the specified territory, applies to products that present a conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the technical documentation or instructions for use attached. This guarantee is provided only to the Customer who is a Consumer. In the event of a lack of conformity we will , at our expense to restore the conformity of the product by repair / replacement or to reduce the price, unless the contract is terminated if necessary I. Warranty assistance is provided upon presentation of the invoice. We reserve the right to replace the product (at our discretion also with a product of superior characteristics) or to terminate the sales contract with a refund of the entire sum paid and any further expenses in the event that, for any reason, it is possible to restore or replace a Product under warranty. We are not liable for any delays in carrying out repairs or replacements by third parties and / or the manufacturer. In cases where the product is to be returned in order to benefit from the guarantee, the product must be returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. .). We guarantee compliance with the quality standards relating to our products only up to the time of delivery. All our liability deriving from improper use of the products subsequent to the time of delivery is excluded.
4.1 – The payment of product prices and related transport contributions must be made using one of the procedures indicated in the online purchase phase (credit card, Paypal, other).
4.2 – In the case of payment by debit / credit card, all related details (for example, card number or expiry date) will be managed directly on the online payment site PayPal (Europe) which provides the services for electronic payment , without third parties having access to it. These details will not be used directly by the company verdevivace.com. We will carry out the entire payment management procedure always through the same payment manager: therefore either your purchase or refund, in accordance with the exercise of your right of withdrawal, or for cases reported as possible fraud by the public security authority.
4.3 – If, for any reason, it is not possible to debit the amount due, the sales process will be automatically canceled and the sale will be terminated. You will be informed through appropriate automatic e-mail communication.
5. Transport and delivery of products
5.1 – Pursuant to art. 54 of the Consumer Code, the execution of the purchase order will take place by delivery of the products within a maximum period of 30 days by national courier, starting from the date of the order and upon payment of the price.
6. Customer Service
6.1 – For any information or request verdevivace.com you can contact us by e-mail by filling out the form in the contact section. For more information, visit the page.
7. Returns of goods & right of withdrawal
7.1 – The purchased goods will be delivered to the address indicated by you at the time of purchase. Unless it is excluded by the conditions of sale or in any case within the specified limits, you will have the possibility to indicate an address for the delivery of the goods other than your home or domicile.
7.2 – You can return the products purchased from verdevivace.com without any penalty and without specifying the reason, within fourteen (14) days of receipt of the products purchased on our Site.
7.3 – To return the products, please contact Customer Service, before shipping the return package.
7.4 – You must return the items to verdevivace.com by contacting us and returning the goods to the courier within fourteen (14) days from the date you received the products.
7.5 – The right of withdrawal – in addition to compliance with the terms and procedures described in paragraphs 8.2, 8.3 and 8.4 above – will be considered correctly exercised once the following circumstances have been fully respected: we invite you to fill in and send the online return request; the products must be returned intact, complete with accessories, in their original packaging; returned items must be shipped to verdevivace.com within fourteen (14) days from the delivery date to the following address: Verde Vivace Società Semplice – Contrada Calavrici – 88022 Curinga (Cz) Italy. The right of withdrawal is not allowed in the case of: a) purchase of sealed packaged products, returned with the packaging no longer sealed; b) products that are not substantially intact or that show damage, discrepancies, deterioration and / or alterations of any kind; c) washed or damaged products; e) goods which by their nature cannot be returned or which are liable to deteriorate or expire rapidly.
7.6 – If the right of withdrawal is exercised in accordance with the provisions contained in this section, verdevivace.com will refund you the full amount of the returned products.
7.7 – In the event that your return does not comply with the general terms and conditions of sale specified in paragraph 7, you will not be authorized to receive any refund of the sums already paid; however, you will be authorized, at your own expense, to receive the products in the condition in which they were returned to verdevivace.com If you do not wish to receive the products in the condition in which they were returned, verdevivace.com is authorized to retain the products and the sums already received.
8. Refund Times and Procedures
8.1 – After the products have been returned, verdevivace.com will verify the conformity of the products according to the conditions indicated in paragraph 8 above. When we are able to confirm that these conditions have occurred, verdevivace.com we will send an e-mail confirming the acceptance of the returned products.
8.2 – If the recipient of the products indicated in the order is different from the person who made the payment for these products, the amount paid corresponding to the returned items will be refunded by verdevivace.com to the person who made the payment.
8.3 – verdevivace.com uses various national express couriers for the delivery of your purchases.
8.4 – If you decide to return the products, verdevivace.com will not be responsible for transport costs or for any loss or damage to the products.
8.5 verdevivace.com in case of correct return of the product, will refund the full cost of the products purchased within 14 (fourteen) days of receipt of the package.
9.4 – You must carefully guard and keep confidential the identifiers received in order to prevent access to verdevivace.com by unauthorized third parties. You will therefore be responsible for any use made by unauthorized third parties in possession of your userid / username and password, as well as for any damage caused to verdevivace.com and / or third parties, due to failure to comply with the above. You undertake to notify us immediately and in any case in writing of any unauthorized use of your identifiers by third parties and you will hold us harmless from any and all damage deriving from such abuse.
9.5 – The trademark verdevivace.com, as well as all the figurative and non-figurative trademarks, the images and illustrations present on the site are and remain the exclusive property of the aforementioned company or its owners.
10. Applicable law and protection of rights
10.1 – These general terms and conditions of sale are governed by Italian law and in particular by the Italian legislative decree of 6 September 2005, n ° 206 on distance contracts and by the Italian legislative decree of 9 April 2003, n ° 70 for the relative aspects. to electronic commerce. Pursuant to articles 140 and 141 of the Consumer Code, you have the right to act to protect your interests through a consumer association or to promote an attempt at out-of-court settlement for the resolution of any disputes. Alternatively, you have the right to promote an ordinary judgment for the resolution of disputes arising from the interpretation, execution and validity of these General Conditions.
11. Corrections and updates
11.1 – The general terms and conditions of sale may be updated to make them compliant with new laws and regulations or for other reasons. The new general terms and conditions of sale will be effective from the date of publication on the Site.